The ability to communicate is a power skill that can transform relationships and boost workplace efficiency. This course defines the core elements of communication, explores common pitfalls, and provides practical tools to elevate your skills.
Who is this course for?
This course is ideal for leaders, emerging leaders, supervisors and other professionals looking to strengthen their skills to boost both personal and team effectiveness. Whether you’re in a leadership role or an aspiring communicator, this course will equip you with the tools you need to connect, inspire, and lead with greater influence.
What will I learn?
Course Objectives
- Define what effective communicating entails and identify common communication pitfalls.
- Learn how to use softened start-ups to initiate conflict conversations in a positive manner.
- Master a 4-step method for handling difficult conversations effectively and constructively.
- Develop strategies to adapt communication style for diverse audiences to foster positive engagement.
Outcomes
- Communicate with clarity and confidence across all levels of the organization.
- Effectively manage difficult conversations using a structured 4-step approach, ensuring constructive results.
- Apply softened start-up techniques to initiate conversations smoothly, reducing defensiveness and fostering understanding.
- Cultivate key communication habits that lead to stronger leadership presence and improved team dynamics.
Learning Resources
Video lessons
Learn better with video lessons. Short Video lessons help to convey key concepts.
Quizzes
Simple Quizzes help you review the material and make you have learned the key points.
Difficult conversations template
A practical tool to guide you through complex discussions, ensuring you stay focused and achieve positive outcomes.
Leader habit focus tracker
A resource to help you cultivate key communication habits that make a lasting impact on your effectiveness as a leader.
Curriculum
- Welcome video
- Start here!
- Housekeeping – Important details and contact information
- Pre-course survey
- Communication Defined
- Quiz – Describe Communication
- Communication Pitfalls Scenarios
- Quiz – What communication pitfalls are being conveyed in each image?
- Harsh & Softened Start Up
- Quiz – Characteristics of Harsh & Softened Start-ups
- How to Address Difficult Conversations
- Difficult Conversations 4 Step Framework
- Resource – Difficult Conversations Framework Template
- Reflection and Leader Habits
- Resource – Communication Leader Habit Focus Template
Master Power Skills Starter Series
Communication in the Workplace
$49
FAQs
Every learner is different, but we suggest you allow 45 minutes to complete the core lessons of this starter course.
Practicing your new skills will help embed your learning and this is an ongoing practice which will continue in the weeks and months ahead. We encourage you to reflect and regularly review your progress.
Visit the Encouraging Minds Hub shop page to see what online courses or digital content we currently offer.
To discuss in person workshops or coaching, please reach out to support@encouragingminds.com.au or through our website or connect via our LinkedIn page.